The national collaboration service for NHS organisations in England
NHS.net Connect is the national platform for NHS email, communication and collaboration. It provides staff with secure access to email, chat, online meetings, file sharing and more — helping teams work together more easily, whether they are in the same organisation or across different parts of the NHS. NHS.net Connect builds on NHSmail but introduces new tools and services to give organisations greater flexibility, control and support.
Core services included in NHS.net Connect
All organisations using NHS.net Connect have access to:
Service | What it gives you | Extra information |
|---|---|---|
NHS email and calendar using Outlook | Mailbox sizes: 4GB (Standard) or 50GB (Enhanced). All accounts include 100GB online archive. Larger mailboxes can be bought locally. | |
Microsoft Teams | Chat, calls, video meetings and online collaboration | You can work with colleagues in your organisation or other NHS.net Connect organisations. |
File storage and sharing | Secure file storage and sharing using SharePoint and OneDrive | Suitable for both team sites and personal files. |
Microsoft 365 apps | Access to tools like Outlook, Word, Excel, PowerPoint and OneNote | Extra apps are available if your organisation chooses to buy them. |
Guest Access | Ability to invite approved external partners to collaborate | Managed by your organisation’s Local Administrator. |
NHS Directory | Search for NHS colleagues by name, role or organisation | Also called People Finder. Available across NHS.net Connect. |
Multi-Factor Authentication (MFA) | Extra protection when signing in | You need your NHS.net password and a second form of ID, like a phone app code. |
Access from any device | Secure access on a computer, tablet or mobile phone | You can use NHS.net Connect in a web browser or through desktop and mobile apps. |
Optional services
Organisations can choose to add extra services depending on their local needs — including:
- Larger mailbox sizes
- Additional Microsoft 365 apps
- Advanced security tools
- Guest Access management
Licences for these services can be purchased locally. Full details are available in the NHS.net Connect Licence Matrix.
What’s new in NHS.net Connect
Alongside core services, NHS.net Connect introduces new tools to help local IT teams manage accounts and support staff more easily.
Hub | What it helps with |
|---|---|
Admin Hub | Replacing the NHSmail Portal, the Admin Hub (CoreView) empowers local administrators with enhanced control. It streamlines licence management, automates repetitive tasks, and enables quicker access to new Microsoft features—saving time and improving operational efficiency. |
Insights Hub | The new Insights Hub simplifies data management and analytics by offering real-time insights and customisable dashboards, giving organisations greater visibility and smarter decision-making capabilities. |
Support Hub | The Support Hub delivers a tailored support experience via a public-facing website and an authenticated platform. It includes personalised notifications, helpful learning resources, updates, and access to both AI-powered chatbot assistance and live support—all in one convenient place. |
Innovation Hub | Designed to encourage collaboration and creativity, the Innovation Hub gives staff across the NHS a space to share and develop ideas. With a secure testing environment, innovations can be turned into practical solutions that improve productivity and patient outcomes system-wide. |
Who NHS.net Connect is for
NHS.net Connect is available to approved NHS and health and care organisations in England — including:
- NHS Trusts
- GP Practices
- Social Care Providers
- ICS & ICB Teams
- NHS Delivery Partners
It supports all staff — from clinical teams and operational staff to admin and IT.
Benefits of NHS.net Connect
- Work easily with colleagues across NHS organisations
- Secure access to email, files and tools from any device
- Consistent tools and experience, wherever you work
- Greater flexibility and control for local administrators
- Built-in NHS-wide security standards
- Help and support available through local and national teams
